Last updated: June 2026 · Applies to all paid GetWhatsAPI subscriptions.
💡 Short version: We offer a 7-day money-back guarantee on your first subscription payment. After that, refunds are considered on a case-by-case basis for documented service failures.
GetWhatsAPI offers a 14-day free trial with up to 50 messages per day — no credit card required. We encourage you to evaluate the Service fully during the trial before subscribing to a paid plan.
If you subscribe to a paid plan and are not satisfied, you may request a full refund within 7 days of your first payment. To qualify:
To request a refund under this guarantee, email [email protected] with the subject line "Refund Request" and include your account email address.
Subscriptions renew automatically at the start of each billing cycle. We send a reminder email before renewal. Refunds for renewal charges are generally not issued unless there was a documented service outage that materially impacted your usage during that billing period.
If GetWhatsAPI experiences a verified outage lasting more than 24 consecutive hours within a billing period, affected users may request a prorated credit for the downtime. Credits are applied to future billing cycles and are not paid out as cash refunds.
Overage fees (messages sent beyond your plan's included quota) are non-refundable, as these reflect actual infrastructure costs incurred on your behalf.
If you cancel your account mid-cycle, the remaining days of the billing period are not refunded. Your account remains active until the end of the current billing period.
Accounts suspended due to violations of our Terms and Conditions (e.g. spam, fraud) are not eligible for refunds.
Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank or card issuer. We will confirm the refund by email once it has been processed.
For refund requests or billing questions, contact us at [email protected]. Please include your account email and a brief description of the issue. We aim to respond within 1 business day.